Terms of Service

Last updated: [Last Updated Date]

Introduction

Welcome to [Platform Name] (hereinafter referred to as "we," "[Platform Name]," "us," or "our"). [Platform Name] is operated by [Legal Entity Name], a company registered with the [Registration Authority] under number [Registration Number].

These Terms of Service ("Terms") govern your access to and use of the [Platform Name] platform, including our website at [Platform URL], the digital products we sell and deliver, and all related features. By creating an account, purchasing a product, starting a subscription, or using our services, you agree to be bound by these Terms.

Please read these Terms carefully before using our services. If you do not agree with these Terms, you must not use our platform.

1. Services Provided

[Platform Name] is a platform for selling and delivering digital products. The central product type is Apps: interactive tools, dashboards, calculators, and configurators that you open and use directly inside the platform.

Alongside Apps, we deliver:

  • Courses: Structured lessons with video hosted on Vimeo or YouTube, text, and downloadable material
  • Digital Downloads: Files and resources delivered to you after purchase
  • Communities: Access to private Discord communities linked to a product
  • Services: Work delivered to you, including services managed as a project with status updates and file exchange
  • Subscriptions: Recurring access to one or more products, including licensing for software that runs outside the platform
  • Bundles: A single purchase that grants access to a combination of the above

We do not currently offer:

  • Completion certificates
  • Instructor-led live sessions
  • One-on-one mentorship
  • Accredited or professionally certified programs

2. Account Registration and Requirements

2.1 Account Creation

  • Browsing: You may browse our public catalog without creating an account
  • Purchase Required: An account is required to purchase products and access product content
  • Age Requirement: There is no minimum age requirement, but users under 18 years old should obtain parental consent before creating an account or making purchases
  • Accurate Information: You must provide accurate, complete, and current information during registration

2.2 Account Responsibilities

You are responsible for:

  • Maintaining the confidentiality of your account credentials
  • All activities that occur under your account
  • Notifying us immediately of any unauthorized use at [Support Email]

Account sharing is strictly prohibited. Each account is for individual use only. Sharing login credentials with others violates these Terms and may result in account termination without refund.

2.3 One Account Per User

Users are not permitted to create or maintain multiple accounts. If we discover duplicate accounts, we reserve the right to merge or terminate accounts at our discretion.

2.4 Account Termination by Us

We may suspend or terminate your account immediately, without prior notice or liability, for any reason, including but not limited to:

  • Violation of these Terms
  • Fraudulent activity or payment disputes
  • Chargebacks initiated against purchases
  • Sharing account credentials
  • Unauthorized distribution of product content
  • Sharing, extracting, or reselling software licenses
  • Abuse of Apps, including automated or excessive use
  • Misconduct in Discord communities
  • At your request

Upon termination, your right to access all products and services ceases immediately. Terminated accounts are not eligible for refunds.

2.5 Account Deletion by You

You may request account deletion at any time by contacting [Support Email]. Deletion is permanent and cannot be undone. Upon deletion:

  • You lose access to all purchased products (no refunds)
  • Any active subscription is cancelled and any associated license stops renewing
  • Your data will be deleted according to our Privacy Policy (within 30 days)
  • Financial records will be retained for 7 years ([Country] legal requirement)

3. Products, Access, and Delivery

3.1 Access Model

When you purchase a product, you receive access to that product until it is archived or removed from the platform. This is not lifetime access. Access continues as long as:

  • The product remains active on our platform
  • Your account remains in good standing
  • You comply with these Terms
  • For subscriptions, your subscription remains paid and active

3.2 Archival and Removal

We reserve the right to archive or remove products from the platform at any time for any reason, including outdated content, low demand, business decisions, or legal requirements.

If we archive a product you have purchased:

  • You will retain access to the archived product where technically possible
  • We will notify you at least 30 days before archival when possible
  • You will be provided an opportunity to download available material

Apps and services depend on live infrastructure and cannot always be preserved after archival. Where an App is retired, we will give notice but cannot guarantee continued access.

3.3 Content and Feature Updates

We may update, modify, or change product content and App functionality after your purchase. Updates are intended to improve the product and will not reduce the content volume or value you originally purchased. We are not obligated to update products for new information or technological changes.

3.4 Access Restrictions

  • One Purchase Per Product: You cannot purchase or enrol in the same product multiple times
  • Non-Transferable: Purchases, enrolments, subscriptions, and licenses cannot be transferred, gifted, or sold to other users
  • No Group Purchasing: We do not currently offer team or group purchasing
  • Personal Use Only: Access is for your own personal or internal business use only

3.5 Progress and Completion

  • No Completion Requirements: You may progress through courses at your own pace
  • No Certificates: We do not issue completion certificates
  • Progress Tracking: Your course progress is tracked and visible in your account
  • No Penalties: There are no consequences for not completing a course

3.6 Digital Downloads

  • Download links are issued to you after purchase and are for your own use
  • Redistributing, reselling, or publishing downloaded files is prohibited
  • We may re-issue a download link if you lose access, at our discretion

3.7 Services and Projects

  • Where a service is delivered as a project, the scope, deliverables, and timeline are those stated on the product page or agreed with you in writing
  • You are responsible for providing the information, files, and approvals the work requires. Delays caused by missing input are not our responsibility
  • Files and messages exchanged within a project are handled as described in our Privacy Policy

4. Apps and Software Licensing

4.1 Using Apps

Apps are interactive tools you run inside the platform. When you run an App:

  • The input you provide is sent to the workflow or handler that produces the result. This is described in our Privacy Policy
  • Some Apps are provided by third parties or run against third-party infrastructure. Where that is the case, that provider's terms also apply
  • Availability depends on infrastructure outside our full control. We do not guarantee that an App will be available, error-free, or produce any particular result

4.2 Acceptable App Use

You may not:

  • Use automated tools, scripts, or bots to run Apps at scale
  • Attempt to extract, reverse engineer, or reproduce the logic behind an App
  • Submit unlawful, infringing, or malicious content as App input
  • Use an App to process data you do not have the right to process
  • Circumvent usage limits, authentication, or identity checks
  • Resell or provide access to an App to anyone outside your account

4.3 Responsibility for App Output

App results are provided for your own evaluation. You are responsible for reviewing output before relying on it. We do not warrant that results are accurate, complete, or fit for any particular purpose, and results do not constitute professional advice.

4.4 Software Licenses

Some subscriptions grant a license to software that runs outside the platform, such as a desktop plugin or client application. For these:

  • The license is personal, non-exclusive, non-transferable, and revocable
  • The license remains valid only while the associated subscription is paid and active
  • Licensed software checks in with our servers periodically to confirm the license is still valid. Blocking these checks is a breach of these Terms
  • A license may be bound to a specific installation using a machine identifier. Any seat or device limits are those stated for the product
  • Sharing, transferring, reselling, or tampering with license keys, tokens, or binding data is strictly prohibited and will result in immediate revocation without refund

4.5 Custom Domains and Single Sign-On

Some Apps are served on their own domain. Signing in across domains uses a short-lived handoff token. You may not intercept, reuse, or share these tokens.

5. Payment Terms

5.1 Pricing and Payment Structure

  • Payment Processor: All payments are processed securely through Stripe
  • Accepted Methods: We accept credit and debit cards through Stripe
  • Currency: Products are priced in the currency shown at checkout. Stripe handles currency conversion
  • Taxes: Stripe calculates and collects applicable VAT and taxes based on your location
  • Invoices: Where an invoice or payment request is issued, it is generated from the billing details you provide. You are responsible for the accuracy of those details

5.2 One-Time Purchases and Subscriptions

  • One-Time Purchases: Courses, digital downloads, and most Apps and services are sold as a single purchase
  • Subscriptions: Subscription products bill on a recurring basis, monthly or yearly as stated at checkout
  • Automatic Renewal: Subscriptions renew automatically at the then-current price until you cancel
  • Bundled Access: A subscription may grant access to several products at once. When the subscription ends, access to all of them ends

5.3 Cancelling a Subscription

  • You may cancel at any time through the billing portal linked from your account
  • Cancellation takes effect at the end of the period you have already paid for
  • You keep access until that period ends. We do not provide partial or pro-rated refunds for the remainder of a paid period
  • When the period ends, access is withdrawn and any associated software license stops renewing

5.4 Pricing Changes

  • We may change prices at any time
  • Price changes do not affect one-time purchases you have already made
  • For subscriptions, we will give notice before a price change takes effect at your next renewal, and you may cancel before it applies
  • Promotional pricing, once offered, will be honored for purchases made during the promotion period

5.5 Failed Payments

If a payment fails:

  • Stripe will automatically retry the payment according to their policies
  • You have a grace period of approximately one week to resolve payment issues before access is suspended
  • Contact [Support Email] for assistance with payment problems
  • Unresolved payment failures result in the subscription expiring and access being withdrawn

5.6 No Refunds

All sales are final. We do not offer refunds.

Once you complete a purchase and gain access to the product, the sale is final and non-refundable. This policy applies regardless of:

  • Whether you access or use the product
  • Your satisfaction with the content or results
  • Technical difficulties on your end
  • Change of mind

For subscriptions, this means no refund for the current period. Cancelling stops future renewals, as described in section 5.3.

EU Consumer Rights Notice: Under EU law, you have a 14-day right of withdrawal for digital content. However, by checking the consent box during purchase and immediately accessing the product, you expressly waive this right of withdrawal as permitted under EU Consumer Rights Directive 2011/83/EU, Article 16(m).

5.7 Chargebacks

Initiating a chargeback or payment dispute for a valid purchase is a violation of these Terms and will result in:

  • Immediate account termination
  • Loss of access to all purchased products
  • Revocation of any associated software license
  • No refund or credit
  • Possible legal action to recover costs

If you have a legitimate issue with a charge, contact us at [Support Email] before initiating a chargeback.

6. Intellectual Property Rights

6.1 Ownership of Content

All product content, including but not limited to:

  • Apps, their interfaces, and the logic behind them
  • Video lessons and tutorials
  • Written materials and documentation
  • Code examples, templates, and project files
  • Licensed software and its components
  • Graphics, images, and designs
  • The [Platform Name] platform and branding

...is owned by [Legal Entity Name] or its licensors and protected by [Country] and international copyright, trademark, and intellectual property laws.

6.2 Limited License to Users

Upon purchasing a product, you are granted a limited, non-exclusive, non-transferable, revocable license to:

  • Personal and Internal Use: Access and use the product for your own purposes or those of your business
  • Professional Application: Apply knowledge gained to your professional work
  • Note-Taking: Create personal notes and summaries for your own reference
  • Use of Output: Use the results an App produces for you in your own work, subject to section 4.3

6.3 Prohibited Uses

You may NOT:

  • Download videos for offline viewing (unless specifically permitted)
  • Share, distribute, or publicly display product content
  • Create derivative works from our materials
  • Share screenshots, clips, or excerpts publicly
  • Use materials for commercial redistribution
  • Sublicense, sell, or rent access to any product
  • Reproduce or rebuild an App or its logic
  • Remove watermarks or proprietary notices

6.4 Content Protection

  • Video content is hosted with content protection measures
  • Unauthorized recording, downloading, or distribution of product content is strictly prohibited
  • We actively monitor for piracy, license sharing, and unauthorized access
  • Violations will result in account termination and potential legal action

6.5 Trademarks

The [Platform Name] and [Legal Entity Name] names and associated logos are trademarks of [Legal Entity Name]. You may not use our trademarks without prior written permission.

6.6 Your Content

You retain ownership of the content and data you submit to the platform, including App input and project files. You grant us the limited right to process, store, and transmit that content solely to operate the platform and deliver the product to you.

6.7 User Feedback

Any feedback, suggestions, or ideas you provide about our products or platform become our property. We may use such feedback without restriction or compensation to you.

7. User Conduct and Prohibited Activities

7.1 Acceptable Use

You agree to use [Platform Name] in a lawful and respectful manner. You will not:

  • Violate any applicable laws or regulations
  • Infringe on the rights of others
  • Engage in fraudulent activity
  • Abuse, harass, or threaten other users or staff
  • Impersonate another person or entity
  • Interfere with platform security or functionality

7.2 Content Sharing Violations

The following activities are strictly prohibited and will result in immediate account termination:

  • Sharing product content or materials publicly
  • Distributing content through peer-to-peer networks
  • Selling or attempting to sell access, materials, or license keys
  • Using automated tools to download, scrape, or access content
  • Circumventing content protection or license validation
  • Reverse engineering the platform, an App, or licensed software

7.3 Discord Community Guidelines

If you access Discord communities associated with your products:

  • You must follow Discord's Terms of Service and Community Guidelines
  • You must follow any specific community rules posted in the Discord server
  • Misconduct in Discord (harassment, spam, inappropriate content) may result in removal from the community
  • Serious Discord violations may result in account termination on the platform

7.4 Consequences of Violations

Violations of these Terms may result in:

  • Warning or temporary suspension (at our discretion)
  • Permanent account termination without refund
  • Revocation of software licenses
  • Removal from Discord communities
  • Legal action to enforce our rights and recover damages
  • Reporting to appropriate authorities for illegal activity

8. Third-Party Services

8.1 Third-Party Dependencies

Our platform integrates with third-party services:

  • Stripe: Payment processing and subscription billing
  • Supabase: Data storage, authentication, and file storage
  • Vimeo and YouTube: Video hosting
  • Discord: Community access
  • Automation and App providers: Infrastructure behind certain Apps
  • SMTP mail provider: Transactional email delivery
  • Google Analytics: Usage analytics

8.2 Third-Party Terms

By using [Platform Name], you also agree to comply with the terms of service of these third-party providers. We are not responsible for:

  • Third-party service outages or failures
  • Changes to third-party terms or pricing
  • Third-party data practices (see our Privacy Policy)
  • Content or conduct on third-party platforms

8.3 Third-Party Apps and Links

Where an App is provided by a third party or embeds third-party content:

  • We do not endorse or control that provider
  • That provider's terms and privacy policy apply to your use of it
  • You access it at your own risk

8.4 Service Continuity

If a third-party service shuts down or becomes unavailable:

  • We will attempt to find alternative solutions
  • We are not liable for service interruptions
  • We may need to modify or discontinue affected features or Apps
  • You will not be entitled to refunds for third-party service failures

9. Disclaimers and Warranties

9.1 "As Is" Service

[Platform Name] and all products are provided "AS IS" and "AS AVAILABLE" without warranties of any kind, either express or implied, including but not limited to:

  • No Uptime Guarantee: We do not guarantee uninterrupted or error-free service
  • No App Result Guarantee: We do not guarantee that an App will produce accurate, complete, or usable results
  • No Learning Outcomes: We do not guarantee specific learning results or career outcomes
  • No Certificates: We do not provide certificates, accreditation, or formal credentials
  • Technical Issues: Platform features and Apps may change, break, or become unavailable
  • Content Accuracy: While we strive for accuracy, we do not warrant that content is error-free or complete

9.2 No Professional Advice

Product content and App output are provided for informational and operational purposes only and do not constitute:

  • Professional advice (legal, financial, engineering, medical, or otherwise)
  • Guaranteed employment or business outcomes
  • Certification or formal qualification
  • Endorsement of specific tools or practices

9.3 Your Responsibility

You are responsible for:

  • Evaluating whether a product meets your needs before purchasing (no refunds)
  • Reviewing and validating any output an App produces before you rely on it
  • Your own learning outcomes and skill development
  • Applying knowledge and results appropriately in your context
  • Maintaining backups of your own work and data

9.4 EU Consumer Rights Disclaimer

While EU consumers typically have a 14-day right of withdrawal for online purchases, this right is waived when you voluntarily begin accessing digital content (Articles 16(m) and 6(1)(h) of Directive 2011/83/EU). By purchasing and accessing a product, you explicitly agree to waive this right.

10. Limitation of Liability

10.1 Maximum Liability

To the maximum extent permitted by [Country] law, our total aggregate liability for any and all claims arising from these Terms or your use of [Platform Name] shall not exceed the amount you paid for the specific product giving rise to the claim. For subscriptions, this is limited to the amount paid in the twelve months preceding the claim.

10.2 No Liability For

We shall not be liable for:

  • Service Interruptions: Platform downtime, outages, or technical failures
  • Third-Party Services: Failures of Stripe, Supabase, Vimeo, YouTube, Discord, App providers, or other integrated services
  • App Output: Decisions, costs, or damages arising from results produced by an App
  • License Downtime: Loss of use of licensed software caused by validation outages or connectivity problems
  • Data Loss: Loss of progress, notes, project files, or other user data (maintain your own backups)
  • Learning Outcomes: Failure to achieve specific skills, jobs, or career advancement
  • Indirect Damages: Lost profits, lost data, business interruption, or consequential damages
  • Third-Party Conduct: Behavior of other users in Discord communities or elsewhere
  • Content Changes: Updates, corrections, or removal of product content
  • Access Loss: Loss of access due to archival, account termination, subscription expiry, or platform closure

10.3 Exceptions

Nothing in these Terms excludes or limits our liability for:

  • Death or personal injury caused by our negligence
  • Fraud or fraudulent misrepresentation
  • Any liability that cannot be excluded under [Country] law

10.4 Indemnification

You agree to indemnify and hold harmless [Legal Entity Name], its directors, employees, and affiliates from any claims, damages, or expenses (including legal fees) arising from:

  • Your violation of these Terms
  • Your violation of any law or third-party rights
  • Your misuse of product content, Apps, or licensed software
  • Content or data you submit to the platform
  • Your conduct in Discord communities

11. Dispute Resolution and Governing Law

11.1 Governing Law

These Terms shall be governed by and construed in accordance with the laws of [Country], without regard to its conflict of law provisions.

11.2 Jurisdiction

Any disputes arising from these Terms or your use of [Platform Name] shall be subject to the exclusive jurisdiction of the courts of [Country]. You agree to submit to the personal jurisdiction of these courts.

11.3 Informal Resolution

Before filing any legal action, we encourage you to contact us at [Legal Email] to attempt to resolve the dispute informally. Many disputes can be resolved through good-faith communication.

11.4 No Class Actions

You agree to resolve disputes with us only on an individual basis, and not as a plaintiff or class member in any class or representative proceeding.

11.5 Time Limit for Claims

Any claim or cause of action arising from these Terms or your use of [Platform Name] must be filed within one (1) year after the claim arose, or it will be permanently barred.

12. Service Modifications and Termination

12.1 Right to Modify Services

We reserve the right to:

  • Modify, suspend, or discontinue any aspect of the platform at any time
  • Update product content, add or remove features and Apps
  • Change pricing for future purchases and, with notice, for subscription renewals
  • Archive products (with 30 days' notice to existing customers where possible)

12.2 Platform Shutdown

If we decide to permanently shut down [Platform Name]:

  • We will provide at least 30 days' advance notice via email and platform announcements
  • During the notice period, we will provide a way for you to download your purchased material (where technically feasible)
  • Active subscriptions will be cancelled and will not renew
  • Software licenses will stop validating once the platform is offline
  • You will not be entitled to refunds for purchases already made
  • We will attempt to provide reasonable alternatives for ongoing Discord communities

12.3 Effect of Termination

Upon termination of your account, for any reason:

  • You lose access to all products immediately
  • Active subscriptions are cancelled and software licenses are revoked
  • You are not entitled to any refund
  • Your Discord community access may be revoked
  • You may not create a new account without our permission

13. Miscellaneous Provisions

13.1 Entire Agreement

These Terms, together with our Privacy Policy, constitute the entire agreement between you and [Legal Entity Name] regarding your use of [Platform Name], and supersede all prior communications, understandings, and agreements.

13.2 Amendments to Terms

We may update these Terms at any time. Changes will be effective:

  • Immediately upon posting for non-material changes
  • 30 days after notice for material changes affecting your rights

Your continued use after changes take effect constitutes acceptance of the revised Terms. If you do not agree to the changes, you must stop using the platform and may cancel any subscription (no refunds will be provided for periods already paid).

13.3 Severability

If any provision of these Terms is found to be unenforceable or invalid under [Country] law, that provision shall be limited or eliminated to the minimum extent necessary, and the remaining provisions will remain in full force and effect.

13.4 No Waiver

Our failure to enforce any provision of these Terms shall not constitute a waiver of that provision or any other provision. Any waiver must be in writing and signed by us to be effective.

13.5 Assignment

You may not assign or transfer these Terms, your account, or any license to any third party without our prior written consent. We may assign our rights and obligations under these Terms without restriction.

13.6 Force Majeure

We shall not be liable for any failure or delay in performance due to circumstances beyond our reasonable control, including but not limited to acts of God, war, terrorism, riots, natural disasters, pandemic, internet failures, or third-party service outages.

13.7 Notices

All notices to you will be sent via:

  • Email to your registered account email address
  • Platform announcements or notifications
  • Updates to this Terms page with date notation

Notices to us should be sent to: [Legal Email]

13.8 Language

These Terms are written in English. Translations may be provided for convenience, but in the event of any conflict or discrepancy, the English version shall prevail.

13.9 Survival

Provisions that by their nature should survive termination shall survive, including but not limited to: intellectual property rights, payment obligations, disclaimers, liability limitations, indemnification, and dispute resolution terms.

14. Contact Information

If you have any questions, concerns, or disputes regarding these Terms of Service, please contact us:

[Legal Entity Name]
[Registration Authority]: [Registration Number]
[Country]

Email:

  • Support, accounts, billing, and general enquiries: [Support Email]
  • Legal notices and disputes: [Legal Email]

Platform: [Platform URL]

Effective Date: [Last Updated Date]

Last Updated: [Last Updated Date]

Thank you for being part of the [Platform Name] community!